Return Policy
Order Cancellation and Withdrawal
The Buyer - Consumer has the right to withdraw from a contract concluded remotely (i.e. remotely) within 14 days of receipt of the goods, without giving any reason. This period is intended to allow the Consumer to reasonably familiarize themselves with the nature, properties and functionality of the goods. The right to withdraw from the contract does not apply to goods that have been used in a way that makes it impossible to resell them as unused. If the goods show irreversible signs of use, the Seller may reject the withdrawal from the contract.
The Consumer may also withdraw from the contract before the goods are delivered.
The withdrawal from the contract must be delivered to the Seller no later than the 14th day of the period. To speed up the process, it is advisable to indicate the date of purchase, order number, bank details and method of returning the goods.
Refund
The seller is obliged to refund the buyer the amount corresponding to the price of the goods and the paid delivery costs within 14 days of receiving the withdrawal from the contract. The refund will be made in the same way as the payment was received, unless the buyer and the seller agree otherwise.
Terms of return
The goods must be complete and, in the case of new goods, must not show signs of wear or damage.
It is recommended to return the goods in their original packaging. If the packaging is not returned, the seller may deduct the costs of replacing it.
The goods must not be sent on delivery.
The buyer bears the costs of returning the goods.
You can return the goods in person at our store or send them by post or carrier.
We only accept defective items for return that were marked as tested and functional during the sale.
Goods for which withdrawal from the contract cannot be applied
The warranty seal has been broken or removed.
These are goods made to order according to the buyer's requirements.
Withdrawal from the contract by the seller
If he is unable to deliver the goods for reasons on the part of third parties.
If the buyer has violated a previous contract with the seller.
If there are doubts about the identity of the buyer.
If there are obvious errors in the information about the goods or the price.
