We greatly appreciate that you purchased the product from us. We prepare products for you with the utmost care, and the quality of our work and customer satisfaction are our main priorities in our daily operations.
You can initiate the complaint process by phone at +420 775 177 085 or by email. In this case, we prefer communication via email at info@it-parts.eu for better documentation when later retrieving information or addressing any discrepancies during the complaint process.
Please send the purchased goods for return or complaint to the following warehouse address:
IT-Parts.eu
K Žižkovu 809/7, Prague 9, 190 00
Pack the goods properly for shipping to avoid damage, as mechanically damaged goods from shipping cannot be accepted for return or complaint.
It is advisable to insure the shipment for the purchase price of the goods being sent.
If you are not a consumer, meaning you are purchasing the goods as part of your business or entrepreneurial activity (as determined by the inclusion of a business ID in the order), you do not have the right to withdraw, as the Civil Code does not provide for this possibility.
